Last updated: January 1, 2025 | Effective date: January 1, 2025
Bitmetric Solutions Inc. ("Bitmetric", "we", "us", or "our") operates the TrakIT logistics workflow management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use TrakIT. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
By accessing or using TrakIT, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We collect several types of information in connection with the operation of TrakIT:
Account and Profile Information: When you register for TrakIT, we collect information such as your name, email address, job title, company name, and contact details. This information is necessary to create and manage your account.
Operational Data: As part of using the Service, you and your organization will input and manage logistics-related data, including shipment records, work orders, document files, workflow configurations, asset information, and related operational content. This data is owned by your organization and processed by us solely to provide the Service.
Usage Information: We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, session duration, and actions performed within the platform. This helps us improve the Service and diagnose technical issues.
Device and Technical Information: We collect technical data such as IP address, browser type and version, operating system, device identifiers, and referring URLs. This information is collected automatically through standard web technologies.
Communications: If you contact us by email or through support channels, we retain the contents of those communications and your contact information to respond to you and improve our support services.
We use the information we collect for the following purposes:
We do not sell your personal data to third parties. We do not use your operational data for any purpose other than delivering the Service to your organization.
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
Service Providers: We engage trusted third-party companies and individuals to assist in operating TrakIT, including cloud hosting providers, email delivery services, and analytics tools. These parties have access to your information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.
Business Transfers: If Bitmetric Solutions Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Legal Obligations: We may disclose information where required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Bitmetric, our users, or the public.
With Your Consent: We may share your information with third parties when you have explicitly consented to such sharing.
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information and operational data for as long as your account is active or as necessary to provide the Service. Upon termination of your account or upon your request, we will delete or anonymize your information, except where we are legally required to retain it.
Archived data, backups, and system logs may be retained for a limited period after deletion requests are processed in order to maintain platform integrity and comply with legal obligations.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us at support@trakit.in. We will respond to your request within 30 days in accordance with applicable law.
TrakIT uses cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain session security. Types of cookies we use include:
You can configure your browser to refuse cookies or to alert you when cookies are being sent. Note that some features of TrakIT may not function properly if cookies are disabled.
TrakIT serves clients in over 50 countries worldwide. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country.
We take appropriate steps to ensure that international transfers of personal data comply with applicable law, including the use of standard contractual clauses approved by relevant data protection authorities where required.
TrakIT is a business-to-business platform intended for use by adults in professional contexts. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date, and where appropriate, by sending an email notification to registered users.
Your continued use of TrakIT following the posting of changes constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Bitmetric Solutions Inc.
242 Hawkswood Drive
Kitchener, Ontario N2K 4J2
Canada
Email: support@trakit.in
Website: bitmetric.com
We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.